What is your return and refund policy?
What is your policy?
We will send a free replacement or look into a refund if you receive a product that is not as ordered; no need to return!
Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if: (I) the product itself is flawed, (II) the quality of the printing is poor, or (III) the final product is notably different from the product presented on the order screen.
If your purchase meets any of the above criteria, contact us within ten business days, and we will process a replacement at absolutely no cost to you as soon as the issue is verified. Pictures are required in most instances, so please do not discard the order or packaging until the review is completed. Please include the following:
- Your order number and the email address you registered on the shipping information.
- Photo(s) of the affected items(s). Please include a photo of the whole item and any other photos that may help identify the issue, including photos for:
- Apparel: the garment’s label and another with the full item clearly displayed. Include any size adjustments as we cannot modify replacements once requested.
- Posters: send us an image of the entire poster lying on a flat surface.
- Phone cases: include pictures of both the front and the back of the case.
- Other items: a photo that shows the whole product as well as any relevant closeups.
- Any other relevant information.
How long does a replacement, refund, or return take to process?
If your claim is approved, we will request a replacement or issue a refund. Qualified refunds are processed immediately but may take 5-10 business days to appear on your statement, depending on your payment method.
If we request item(s) to be returned to us, we will send the qualified refund or replacement to you after receiving the return. Customers are responsible for shipping costs on returns. Shipping, handling, taxes, and any additional service costs are nonrefundable.
To qualify for a return or refund, your item must be unused and in perfect condition. Unqualified returns will not be eligible for a refund or replacement, and the item will be forfeited.
Anything else I should know?
We cannot accept returns or process refunds if:
- The item(s) is printed as ordered, but you “changed your mind.” We print on demand and, therefore, cannot accept returns with that inquiry.
- Our team has not reviewed and approved the return request before sending the item(s) back.
- The item(s) have been worn or washed.
- The item(s) have been altered in any way or do not have the original tags.
- The item(s) was a “Final Sale,” during time periods such as Halloween, Christmas, Black Friday, St. Patrick’s Day, etc., and utilized a promo code.
Cancel Order Policy
Unfortunately we cannot accept cancellations if the order is already in production. Most orders go into production 24 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email contact@buzzsportz.com and include:
1. Your order number
2. Name on the order
3. Email the order was made with, and
5. Your request.
Please note that changing or cancellation of the Customer’s order may not be accepted in certain cases.
If you cancel your order BEFORE it has been produced. you will be assessed a 5% cancellation fee before credit is issued.